Invitation Homes is aware of the complaints filed in North Carolina and has worked with residents to resolve each of them.” We respond as quickly as we can to residents’ requests and work diligently to address issues in a timely and efficient manner. “We offer multiple channels through which residents can communicate with our team regarding the status of their home, lease, or other issues that may arise. “Our associates genuinely care about ensuring we provide an exceptional experience for our residents, and our teams work hard every day to honor the trust that 80,000+ families and individuals have placed in us to provide them a safe and secure home. “Invitation Homes is proud to provide high quality homes to the growing number of Americans who choose to rent versus own,” Invitation spokeswoman Kristi DesJarlais wrote. Rinehart also pointed to FirstKey’s top rating with the Better Business Bureau. Rinehart wrote that the company responded to tenant complaints and maintenance requests to the best of its ability. “It’s why we have locally staffed offices with licensed maintenance technicians, invested in a mix of high-quality maintenance programs, including a dedicated call center and new online resident service program, and spent roughly $150 million on the care of our homes.” ![]() ![]() “We believe in reliable resident service as a top priority, and if we miss our high-quality standard, we make it right and learn from it,” Cashona Rinehart, regional vice president of FirstKey, wrote in a statement. We invest heavily to provide around-the-clock service and responsive maintenance support for our residents, and our consistently high annual renewal rate shows that our residents overwhelmingly enjoy their experience living in our homes.” “Consumers often rent because tightened credit standards and high student debt burdens have made home ownership currently out of reach. “We serve consumers by providing quality, accessible and affordable housing to those who are ready to move on from multi-family living, have a need for more space, a more private environment or because their families are growing. “We invest an average of $40,000 renovating, repairing and improving each home we acquire as we make long-term investments in all of our communities,” spokesman Dan Scorpio wrote in a statement. “We are taking this purpose-driven approach to growing our footprint in the greater Charlotte area by building homes for the modern lifestyle and offering residents an excellent experience to expand the region’s supply of high-quality housing and help our communities thrive.”
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